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Shipping

All answers related to the process of the order and delivery

When do I receive my Agwa device once I have placed my order?


  • For Charter Members, your device should be in stock and we can arrange delivery and on-site white-glove installation and setup within several days in most cases. Typically, depending on demand, most customers should get their delivery from 1 to 6 weeks.




Can I return my Agwa device?


  • We’re sure you’ll enjoy your Agwa experience, and would love the chance to make anything right if you’re not absolutely satisfied. But, in the unlikely event you’d like to return it within the first 6 months, we’ll be happy to refund the purchase price less a fee of $350 to cover delivery, installation, and restocking/‌refurbishing.




What if something goes wrong with it?


  • We’ve engineered the AgwaFarm and AgwaGarden for total reliability, and you shouldn’t expect any issues with it – but … stuff happens. So – any and all maintenance is included in your membership. We absolutely guarantee the Agwa device against any problems under normal conditions and usage, and will repair or replace any components that fail to perform, under our terms of service.




Can I give an AgwaFarm or AgwaGarden to a friend as a gift? How does it work with the installation, and membership?


  • Of course – an AgwaFarm or an AgwaGarden is a terrific gift, and we’d be happy to help. Contact us and we’ll set it up with you and then your giftee (when the time is right).




Which plants come with my Agwa unit?


  • To make it easy to get started right away, we’ve created a starter assortment of the most popular leafy greens, vegetables, and herbs – of course, you’re free to substitute from our online inventory if you’d like.
  • The Starter Assortment includes: Arugula, Basil, Black Seeded Simpson Lettuce, Breen Mini Romaine, Bushsteak Tomatoes, Green and Jade Mini Butterhead, Cardinale Lettuce, Gardeners’ Delight Cherry and Yellow Pear Tomatoes, Chives, Cilantro, Dill, Green Beans, Green Mustard, Jalapeños, Kale, Matilda Bibb (Butter) Lettuce, Mint, Oregano, Parsley (Italian and Curly), Spinach, Swiss Chard, Sweet Peppers, and Thyme.
  • Other options include a Strawberry Kit[1] and, depending on availability, berry and/or dwarf fruits.




How can I manage my AgwaFarm installation?


  • You schedule the best time for you with our installation team.